Community Resource Specialist (CRS), Operations

POSITION: Community Resource Specialist (CRS), Operations is this the name CRS Operations 
REPORTS TO: Director, Operations & Business Development
JOB TYPE: Part-Time Hourly Position, 11-24 hours/week
TERM LENGTH: 7 months – October 2026 to April 2027
HIRING SALARY: $21/hour

ABOUT US

The University of Toronto Students’ Union (UTSU) is the official student government for more than 41,000 students at the University of Toronto’s St. George Campus in the heart of downtown Toronto. We lead on service provision, program development, advocacy, and the development and support of student leaders. UTSU is a competitive employer focused on creating a culture of belonging, community, and shared leadership.

THE ROLE

Community Resource Specialists (CRS) Operations are students that work to support the UTSU in its various efforts to serve the student community. UTSU is seeking one (1) CRS to join our Operations Team in a part-time on-campus position. The CRS Facilities assists in the delivery of exemplary building services at the Student Commons and support for UTSU events. They support meetings, conferences and event set-up in the Student Commons. The CRS Facilities must uphold a broad commitment to equity, diversity, and inclusion in providing exceptional member and guest services. 

The CRS Operations is supervised by the Facilities Coordinator and reports to the Director, Operations & Business Development. . They work collaboratively with the Operations Team and with the UTSU staff team as a whole.

KEY RESPONSIBILITIES

The critical responsibilities outlined below are interpreted as being descriptive and are not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. 

• Demonstrate continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality, seamless service.
• Provide a welcoming and supportive atmosphere to members, guests, and tenants, in-person, online, or by phone, ensuring excellent levels of customer service in all interactions. 
• Utilize active listening skills, solution-based approach techniques and standard crisis interventions appropriately. 
• Adhere to all occupational health and safety legislation in the workplace. 
• Demonstrate due diligence in ensuring overall safety at the Student Commons. Document any safety concerns to management. 
• Assist members/guests in locating and utilizing Student Commons facilities. 
• Identify gaps in facilities service based on member and community feedback and report them to the Director of Operations and Business Development.
• Assist with event, meeting & conference set-up, including but not limited to: 
  • Unloading equipment from storage or deliveries.
  • Setting up venues for events in Student Commons spaces, including placing chairs, tables and podiums.
  • Ensuring that seating arrangements adhere to Fire Code regulations.
  • Inspecting equipment for damage after use.
  • Check equipment and supplies against an inventory list.
  • Ensuring spaces are clean and organized.
  • Setting up lighting, AV, and sound equipment.
  • Dispensing useful information about facilities to event-goers.
  • Packing up equipment when the event is completed.
• Attend staff training, meetings and staff development days as required. 
• This is a physically demanding position that requires regular lifting, carrying, moving, and arranging furniture and equipment. The successful candidate must be able to safely perform these tasks, including moving furniture within the workplace and assisting with office setups, room changes, and events as required. 
• Other duties as assigned. 

ABOUT YOU

Note: this role has physical requirements pertaining to the set-up of equipment, as well as loading/unloading/lifting deliveries, equipment and furniture. 

• You are a part-time or full-time student at the U of T St. George Campus. 
• You can work 2-3 shifts per week (minimum of 11 hours, up to 24 hours/week).
• You utilize a strong equity and inclusion perspective to gain insights into the challenges that students encounter.
• You are diligent with attention to detail with a demonstrated customer service focus with previous experience in dealing with the public.
• You can collaborate effectively with a team or work well independently.
• You have effective problem-solving, multitasking, and organizational skills.
• You have strong communication and interpersonal skills, spoken and written.
• You can manage and coordinate appointments, meetings, and bookings (travel arrangements, venues, etc.).
• You can handle administrative tasks such as document preparation, data entry, filing, maintaining records and databases, generating reports, and managing email and phone correspondence for timely responses.
• You support office operations, including ordering supplies, and restocking supplies and food items as needed.
• You are able to perform the physical requirements of the position as outlined. 
  • Ability to lift and move heavy equipment, objects 20lb to 80lb or more. 
• Other operational & administrative duties as assigned.

In addition, the following qualifications are considered to be an asset: 

• Experience with event planning and setup 
• Knowledge of a language other than English
• Experience with or knowledge of the UTSU and the Student Commons 
• Knowledge or familiarity with Audio-Visual equipment

Compensation: $21, 11-24 hours/ week

Term length: October 2026 to April 2027 (7 months)

Please note: This is not a University of Toronto position. UTSU is an independent non-profit organization operating within the University of Toronto community.

HOW TO APPLY

Submit a cover letter and resume by email to apply@utsu.ca, referencing the title “CRS  Operation” in the subject line. Please also attach a fall school schedule (if available) with your applicant materials. You must have availability of blocks of time (no less than 4 hours) on any given day.

We thank all candidates in advance for their interest. Only those selected for an interview will be contacted. 

Applications will be considered and interviewed on a rolling basis, and are being accepted until Friday, September 25th at 11:00pm 

EQUITY & ACCESSIBILITY

The University of Toronto Students’ Union (UTSU) is committed to fulfilling its mission in an environment that embraces and actively works towards equity, diversity, inclusion and belonging. The UTSU seeks to be proactive in attracting candidates who are members of equity-seeking groups, including but not limited to: women, Indigenous people, people with disabilities, racialized people, and people with diverse sexual orientations or gender identities/expressions. 

So we may assess all applications fairly and equitably, please indicate to apply@utsu.ca at the time of your application of any requirement for accommodation or if you would like someone to contact you about individualized application support.